|Privacy and Security Policy|
We have developed this policy because we want you to feel confident about the privacy and security of your personal information.
Who are we?
Microtalk is the consumer and business landline telephone business of The Microtalk UK Limited, leading independent communications retailer that provides voice and data services in the UK and overseas.
When we refer to "we" or "our" or "Microtalk" we are referring to Microtalk UK Limited and its subsidiaries, or any of them, as the context requires.
We have developed this policy because we want you to feel confident about the privacy and security of your personal information. Microtalk is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal information.
What personal information do we collect about you, and when do we collect it?
We may ask you for information to enable us to provide a service to you and we collect this information by telephone, written correspondence or via a website. We may ask you for information including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering. For example, we may need your credit card number to charge you for certain services.
We do not use this information to:
What personal information do we collect about you from other companies and organisations?
Do we share your personal information with anyone else?
As a normal part of our business we share with other communications companies information for connecting and charging for calls over each others networks. We sometimes use other companies to provide services to you or to provide services to us. To enable them to do this, we may need to share your personal information with them. When we do so, these companies are required to act in accordance with the instructions we give them and they must meet the requirements of the Data Protection Act to keep the information secure.
We may share your personal information with other parts of Microtalk UK Ltd to enable them to conduct their own businesses and to market their products and services to you. We provide this information in accordance with our code of practice on the disclosure of customer information. This code limits Microtalk´s ability to share information in this manner and is intended to prevent Microtalk gaining unfair competitive advantage over its competitors. We may share your personal information with other companies so that they can contact you with details of other products or services you may be interested in. We will only do this if you have agreed to this and where the companies agree to use your personal information for that purpose only. If you have agreed to receive information about products and services from another company and later decide not to you will need to contact that company yourself to let them know. You can of course ask us not to continue to provide your personal information to any more companies in future.
We may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation. If there is a change (or prospective change) in the ownership of Microtalk or any of its assets, we may disclose personal information to the new (or prospective) owner. If we do so, we will require them to keep it confidential.
If you believe the personal information we hold on your is incorrect you may amend it by following the procedure set out below in "How can I change the personal information Microtalk holds about me?"
For how long does Microtalk keep personal information?
The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.
How do we protect your data when it is transferred out of Europe?
Countries in the European Economic Area (EEA) are required to have a similar standard of protection of personal data but this is not always the case in countries outside of the EEA. We do sometimes transfer data outside the EEA but before doing so take steps to ensure that your data will be given adequate protection as required by the Data Protection Act.
How can I find out what personal information Microtalk holds about me?
If you want specific information please tell us and give us any relevant information to enable us to locate the information about you because this will speed up our reply. We may be able to provide the specific information you want without you having to make a formal request.
How can I change the personal information Microtalk holds about me?
If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made.
How can I manage Microtalk's contact with me for marketing purposes?
You may choose not to receive marketing information from Microtalk and, if you are already receiving such information from us, you can ask us to stop at any time. If you would like us not to call or mail you with details of products, services and special offers, please call 0800 321 3023. If you would like to stop unsolicited telemarketing calls from companies, please contact the Telephone Preference Service on 0845 0700707 or do this online at www.tpsonline.org.uk and register your telephone number(s). Direct marketing calls should stop after 28 days.
If you would like to stop unsolicited direct marketing mailings companies, please contact the Mail Preference Service on 0345 034599 or do this online at www.mpsonline.org.uk. Direct marketing mailers should stop or significantly reduce after 3 months. (Remember to re-register if you change your address).
How do we protect your personal information?
We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register or make an order (including your credit card details and your password). Any personal data you send us on-line is securely encrypted.
Please note that your customer reference number is a sensitive piece of information, which can be used with your telephone number to find out information about your use of Microtalk´s services. Please be sure to keep this information safe, and do not share it with others. For access to information such as itemised billing and some business account and ordering services, extra proof of identity and authorisation may be needed.
If you have registered for any of the services available through our websites you may choose to cancel that registration at any time. You can do this in one of two ways:
Please ensure you inform us of the service which you wish to cancel. If you do either of these, your personal details will be deleted from our website database.
If you have registered you have direct control over information in your personal profile on our website. You can access and change this information at any time by using your personal access to our website.
Over and above what Microtalk does to safeguard your privacy and security on-line, there are a number of things you can do to protect yourself from Internet fraud:
We do not use this information to:
A "cookie" is a text file which is allocated by our server to your personal computer (PC) when you visit our website. If you want to know more about cookies please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use. We use "cookies" to collect information from visitors to our websites and registered customers.
Our servers use two different types of cookies. The first type is known as a "session-based" cookie and is allocated to your PC only for the duration of your visit to our website. It helps you to move around the website faster. This cookie automatically expires when you close down your browser.
The second type of cookie known as a "persistent" cookie is allocated to your PC only if you agree by selecting the "Remember me" function. This cookie, if chosen, will remain on your PC for a period of time.
This cookie allows us to:
We do not store information regarding your telephone number, account or payment details in the cookie, and this information cannot be accessed using it. Our cookies do not collect any information regarding the use of your PC or your Internet browsing in any way.
Please note that as the cookie is based on your PC, we will not find it if you visit our websites using a different PC to the one you registered on.
How do you disable cookies?
All types of cookies can be removed from your PC but there may be some deterioration in the service you receive (for example, you may receive many pop up boxes containing the same advertisements or you may not be able to access a page you earlier personalised).
Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. These settings can be found in the advanced preferences
Are third party sites covered by this policy?
Other companies which advertise or offer their products or services on our website may also allocate cookies to your PC. The types of cookies they use and how they use the information generated by them will be governed by their own privacy policies and not ours.